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Macquarie Telecom
www.macquarietelecom.com/
Macquarie Telecom Group Limited is a supplier of Information and Communications Technology (ICT) solutions - including voice, mobile, data and hosting specialising in the business and government markets. It has a dedicated managed hosting and security facility, the Intellicentre, that is certified to the highest levels of security standards, including ISO 27001 and DSD Gateway.
Macquarie Telecom was founded in July 1992 and is one of Australasia first deregulated telecommunications companies. It expanded its operation into Asia in 2000, and holds carrier licences in Australia, Singapore and Hong Kong. The company is listed on the Australian Securities Exchange (ASX) since 1999. Currently, Macquarie Telecom provides services to 3000 business and government customers in Australia and Asia, supporting more than one million business users every day.
Macquarie Telecom won the est Customer Care award for Personal Accountable Service at the World Communication Awards in London in 2008.
Contents
1 Overview
2 Quality & Security Certifications
3 Industry Leadership
4 Macquarie Hosting
5 Infrastructure
6 Data Centre
7 Current Board Members
8 Clients
9 External links
10 References
//
Overview
Macquarie Telecom has offices in Sydney, Melbourne, Canberra, Adelaide, Brisbane, Perth, Hobart and Singapore. It operates four Business Divisions:
Macquarie Hosting - provides secure, scalable, high-availability, fully managed hosting services for critical business applications.
Data Network Division - provides reliable and secure IP data network services.
Voice Division - provides secure telephony solutions.
Mobiles Division - provides tailored mobile solutions together with a wide range of enhanced management, reporting and cost control tools.
Quality & Security Certifications
Macquarie Telecom holds the following certifications:
SAI Global ISO/IEC 27001:2005
PCI DSS Certification
Defence Signals Directorate Gateway (DSD)
SunTone Security Solutions Certification
Microsoft Gold Certified Partner
VMware Authorised Hosting Provider
Red Hat Enterprise Hosting Partner
Lucent Technologies Network Hosted Services Solution Architecture Standard
ISO 9001:2000 accredited
Industry Leadership
Macquarie Telecom is a member of the following groups:
Member of the Communications Alliance, Australian Information Industry Association (AIIA) and Australian Telecommunications Users Group (ATUG)
Founding member of the Competitive Carriers' Coalition and Asia Pacific Carriers' Coalition.
Australian Interactive Media Industry Association (AIMIA) Hosting Partner
Member of The Green Grid, a global consortium dedicated to advancing energy efficiency in data centres and business computing environments.
It was the first carrier to sign all 13 Australian Communications Media Authority (ACMA) (formally Australian Communications Authority) registered Australian Communication Information Forum (ACIF) Codes.
Macquarie Hosting
Intellicentre reception.
Physically secure areas
Physical security access control
Batteries for backup energy supply
Managed servers
The purpose of a managed services provider is to let its customers focus on growing their business, instead of focusing on the day-to-day operations of their IT infrastructure. A managed service provider can also take responsibility to fulfill many of the security concerns a company may face with regards to corporate governance, privacy regulations, and audit requirements.
Macquarie Hosting managed services are delivered through its managed hosting and security facility, the "Intellicentre", which is certified to very high security and resiliency standards. Its certifications include ISO 27001, the Australian Security Intelligence Organisation (ASIO) T4 and the Defense Signals Directorate Gateway.
Infrastructure
To provide hosting services for mission critical applications, the hosting provider must use an architecture that is both redundant and has diverse Internet connectivity. In this way, the services provided are protected from occurrences such as fibre cuts and router outages.
The Macquarie Telecom Hosting facility uses the Macquarie Telecom network, AAPT, Telstra and PowerTel for Internet routing, and has over seven telecommunications providers that provide connectivity to the data centre.
Data Centre
There are several physical security requirements that must be met if a data centre is to provide high security and availability to its users. The Intellicentre illustrates how many of these requirements can be met.
Air conditioning - the Intellicentre has 25 Liebert Precision Cooling units, each with 75kw heat rejection. There is N + 1 redundancy, with units able to handle 100% of capacity with one or more spare in case of failure. Furthermore the facility has dual redundant cooling pumps, cooling towers and heat exchangers.
Fire protection - the data centre has multi-point aspirated Cerebrus smoke detection with VESDA. In the event of fire, there is a FM 200 (main fire suppression), portable fire extinguishers and dry pipe pre-action sprinklers (as last resort).
Intrusion Prevention and Detection - the Intellicentre is protected by mantraps with hand-scanners to the main Data Centre. There are code and proximity cards to restrict access to entry doors, and video monitoring of all doors, riser cupboards and plant rooms. The CCTV is equipped with motion detection and there are fixed cameras with digital recording capability and HDD archive.
Electricity supply - the Intellicentre is served by 3 separate power grid transformers. One is connected permanently and the others are available on demand. As such, the facility can continue full operations in the event of an interruption to all external electrical supplies.
Uninterruptible power supply - Macquarie Telecom operates 3 x 500 kva UPSs that have the capability of 15 minutes of full autonomy on batteries. Both primary UPSs are continuously online and all power to the data facility is fed through them. The batteries (500, with five separate strings) are on a battery monitoring system. The fail-over arrangements for electrical supply operate automatically in the event of total or partial interruption to external supplies as online UPS technology is used. All power services within the Intellicentre can ultimately be supplied by the backup generators within three minutes of the mains power supply outage.
Diesel generators - Macquarie Telecom has 2 x 1675 kva Cummins diesel generators for the Intellicentre computer rooms. They are operated at 50% capacity and are run up regularly to cycle fuel and increase life expectancy. To constantly keep the generators in a state of readiness, there are oil pre-heaters in each generator sump.
Test Procedures - a very important part of any high availability environment is to test that all the disaster recovery equipment is working and that the procedures and training is in place for these processes to run smoothly, in the event that they be needed. To meet this criterion, the whole of the Intellicentre is tested on a monthly basis.
In the event of a disaster, the Intellicentre is protected via a virtualised redundant site in Melbourne.
Current Board Members
Robert Kaye, Chairman
David Tudehope, Chief Executive
Aidan Tudehope, Managing Director, Hosting
Stephen Butler, Non-Executive Director
John Palfreyman, Non-Executive Director
Clients
Principal clients include: PBL Media, Unity4 Pty Ltd, News Limited, Showbiz.com.au, Department of the Prime Minister and Cabinet, WebJet, Habbo Hotel, Radio Rentals, Austin Group Limited, Bristow Helicopters, NineMSN, Mannway Logistics, Yieldbroker, Haymarket Media, Showbiz International, Bized Services, Registries Limited.
External links
Macquarie Telecom
References
^ "Macquarie Telecom Annual Report 2008"
^ "NRMA Motoring & Services appoints Macquarie Telecom to Host Roadside Assistance"
^ World Communication Awards: Previous WCA Winners and Finalists 1999 - 2008
^ "Macquarie Telecom wins customer care award at World Communication Awards"
^ "Data Centre Security & Accreditations"
^ "Macquarie Corporate Telecom achieves information security award"
^ "SAI Global On-line Certification Register"
^ "Australia Hosting Data Center Firm Macquarie - First to Achieve PCIDSS accreditation"
^ "DSD Certified Gateway service providers"
^ "Macquarie Hosting Data Centre Tour"
^ "Macquarie Telecom Launches Virtualised, Managed Disaster Recovery Environment"
^ "Macquarie Telecom"
^ "Macquarie Telecom Customer Case Studies"
Categories: Companies listed on the Australian Securities Exchange | Telecommunications companies of Australia | Companies based in Sydney
About the Author
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